Terms of Service

Sales Policies & Terms

Last Updated: November 8, 2025

Welcome to Ice Castle USA

These Terms of Service govern your purchase of vehicles, parts, and services from Ice Castle USA, operated by Forest Lake Auto Truck & Trailer Sales. By using our website or making a purchase, you agree to these terms.

We specialize in Ice Castle fish houses built in Montevideo, Minnesota, along with RVs, trailers, parts, and related services. All sales are subject to these policies.

Shipping & Delivery

Shipping Calculation

Shipping charges are calculated based on size, weight, destination, and current carrier rates. Large vehicles like ice houses and RVs require specialized transport and delivery coordination.

Oversized Item Policy

Ice houses, RVs, and trailers are considered oversized items requiring special handling:

  • Delivery coordination required with customer scheduling

  • Additional surcharges may apply for remote locations

  • Customer responsible for proper access and permits

Carriers & Delivery Times

  • Small Parts: UPS/USPS - 3-7 business days domestic

  • Large Items: Specialized transport - 2-4 weeks coordination required

  • Custom Orders: Manufacturing lead time + delivery time

Important Shipping Notes

  • • Multiple items may be consolidated when possible to reduce shipping costs
  • • We will notify customers of any significant shipping price increases before processing
  • • Delivery appointments required for all vehicles and large items

Returns & Exchanges

Return Window

Parts and accessories may be returned within 30 days of delivery. Vehicles and custom-order items are generally not returnable unless there was an error on our part.

Return Conditions

  • Items must be in new, unused condition

  • Original packaging and documentation required

  • No damage, modifications, or installation attempts

Return Costs & Fees

  • Customer Error: Customer pays return shipping + 15% restocking fee

  • Our Error: Customer pays return shipping, no restocking fee

  • Size Exchange: Customer pays shipping both ways, no restocking fee

Return Process

Contact us before returning any items. We recommend shipping returns via UPS or FedEx with insurance and tracking.

Phone: (651) 272-5474 | Email: sales@icecastleusa.com

Payment Methods

Accepted Payment Types

  • Major credit cards (Visa, MasterCard, American Express, Discover)

  • Bank transfers and financing options available

  • Cash or certified check for in-person purchases

🔒 Secure Transactions

All online transactions are protected by SSL encryption and secure payment processing. Card verification and fraud protection measures are in place for your security.

Sales Tax

Sales tax is collected according to state and local tax laws where required. Tax rates vary by destination and product type.

Minnesota sales tax applies to purchases picked up in Minnesota or delivered to Minnesota addresses. Out-of-state deliveries may be subject to destination state tax requirements.

Backorder Policy

When items are temporarily out of stock, we will notify you immediately and provide an estimated availability date.

Backorder Process

  • Immediate notification of backorder status

  • Option to wait or cancel with full refund

  • Priority fulfillment when inventory arrives

  • Regular updates on expected delivery dates

General Store Policies

Product Information

Product descriptions are based on manufacturer specifications and our best knowledge. We strive for accuracy but recommend verifying specifications for critical applications.

Pricing Policy

  • All prices subject to change without notice

  • Pricing errors may be corrected even after order placement

  • We reserve the right to refuse or cancel orders at our discretion

⚠️ Important Disclaimers

  • • Vehicle availability subject to prior sale
  • • Custom orders are non-refundable once production begins
  • • All sales of used vehicles are "as-is" unless otherwise stated
  • • We reserve the right to refuse service for any reason

Questions About Our Policies?

If you have questions about any of these policies or need assistance with an order, please contact us:

Ice Castle USA

Forest Lake Auto Truck & Trailer Sales

Phone: (651) 272-5474

Email: sales@icecastleusa.com

Updates to These Terms

We may update these terms from time to time to reflect changes in our business practices, legal requirements, or service offerings. Continued use of our services constitutes acceptance of updated terms.